Shipping policy

Thank you for shopping with us! We are committed to providing you with fast and reliable shipping services. Please read the following shipping policy carefully to better understand our shipping arrangements and processes.

1. Processing Time

  • Order Processing Time: All orders will be processed and shipped within 1-3 business days.
  • Special Circumstances: If your order requires special handling or is out of stock, we will contact you within 24 hours via email or phone to inform you of the updated shipping timeline.

2. Shipping Methods & Costs

We offer various shipping options, as follows:

  • Standard Shipping: Typically takes 7-15 business days to arrive, depending on the destination.
  • Expedited Shipping: Typically takes 3-5 business days to arrive, for customers who need their items quickly.

Shipping Costs: Shipping fees will vary depending on the weight of your order, the destination, and the selected shipping method. You will be able to view the exact shipping costs at checkout.

3. International Shipping

We offer international shipping, but please be aware of the following:

  • International shipping may take longer, depending on customs and logistics in the destination country.
  • Import duties and taxes may apply to international orders. These charges are the responsibility of the customer and vary depending on the customs policies of the destination country.

4. Tracking Information

Once your order is shipped, you will receive an tracking number via email. You can use this tracking number to track your order in real time on our shipping partner’s website.

5. Damaged or Lost Items

We take your shopping experience seriously. If you receive a damaged or lost item, please contact our customer service team within 7 days of receiving the goods. We will offer solutions, including a return, exchange, or refund.

6. Address Changes

If you need to change the shipping address before your order is shipped, please contact our customer service team as soon as possible. We will update the address before shipment. If the order has already been shipped, you will need to contact the shipping carrier for any subsequent address changes.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Once the order has been shipped, we cannot cancel it. You may choose to return the item after receiving it.